New Level Consultants, LLC ("NLC," "we," "our," or "us") operates nlcfirm.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site or services. By using the Site, you agree to the practices described in this policy.
Information you provide directly:
- Contact & inquiry forms: First name, last name, email address, organization name, organization size, industry, and message content when you submit an inquiry or book a consultation.
- Account registration: Email, name, phone, company, and password (stored as a salted bcrypt hash—we never store your plain-text password) when you create a Client Portal account.
- Purchase information: Name and email address associated with PayPal transactions. We do not store full credit card numbers.
- Newsletter & exit-intent forms: Email address when you sign up for updates or download lead magnets.
Information collected automatically: IP address, browser type, referring URL, pages visited, and session duration via server access logs and optional analytics tools.
2. How We Use Your Information
- Respond to inquiries and schedule consultations
- Provision and deliver purchased digital products and services
- Send transactional emails (purchase receipts, password resets, account notifications)
- Send marketing communications you have opted into (you may unsubscribe at any time)
- Improve our services and website experience
- Comply with legal obligations and enforce our Terms of Service
- Detect and prevent fraud or abuse
3. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session when logged into the Client Portal
- Remember your cookie consent preferences
- Analyze site traffic and usage patterns (with your consent)
You may decline non-essential cookies via the cookie consent bar on the Site. Note that declining cookies may affect certain features. Most browsers allow you to control cookies through their settings.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Email delivery providers (SMTP/SendGrid), payment processors (PayPal), and hosting providers, solely to operate the Site.
- Legal compliance: When required by law, court order, or to protect the rights, property, or safety of NLC, our clients, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures including:
- TLS/HTTPS encryption for all data in transit
- bcrypt hashing for all stored passwords
- JWT-based session authentication with expiration
- Rate limiting and input validation on all form endpoints
- Regular security reviews and access controls
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
6. Your Rights
Depending on your location, you may have rights including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Opt-out: Unsubscribe from marketing emails at any time via the link in any email.
- Data portability: Request your data in a portable format.
To exercise these rights, email us at info@nlcfirm.com. We will respond within 30 days.
7. Third-Party Services
Our Site may link to or embed third-party services (e.g., Google Fonts, PayPal, scheduling tools). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before engaging with them.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
For privacy-related questions or requests:
New Level Consultants, LLC
Email: info@nlcfirm.com
Website: nlcfirm.com