Last updated: April 4, 2026 · Effective: April 4, 2026
These Terms of Service ("Terms") govern your use of the New Level Consultants website at nlcfirm.com (the "Site") and any consulting services, digital products, subscriptions, or courses purchased from New Level Consultants, LLC ("NLC," "we," "us").
NLC offers the following types of services:
Specific scope, deliverables, and pricing for consulting engagements are defined in Statements of Work (SOW) or engagement letters executed separately from these Terms.
To access purchased products, you must create a Client Portal account. You agree to:
Digital Products: All digital product purchases are processed via PayPal. Full payment is required at time of purchase. Upon successful payment, access will be granted to your Client Portal within minutes.
Consulting Retainers: Monthly retainer fees are invoiced and due in advance at the beginning of each billing cycle. Annual plans are billed in full upfront.
Project-Based Services: Typically require a 50% deposit upon engagement and the remaining balance upon completion, unless otherwise specified in your SOW.
All prices are in U.S. dollars. Applicable taxes (if any) are the responsibility of the client.
Digital Products: Due to the instant-access nature of digital products, all sales are final. If you experience technical difficulty accessing your purchase, contact info@nlcfirm.com within 7 days and we will resolve the issue or issue a refund at our discretion.
Consulting Retainers: You may cancel a monthly retainer with 30 days written notice. Annual plan clients may cancel within 14 days of initial purchase for a pro-rated refund.
Project-Based Services: Deposits are non-refundable once work has commenced. If NLC cancels an engagement, a full refund of unused fees will be issued.
Training & Education: Webinar subscriptions may be cancelled at any time; access continues through the end of the paid period. Course purchases are non-refundable after course access has been granted.
All content on the Site — including text, graphics, logos, templates, tools, course materials, and software — is the proprietary property of New Level Consultants, LLC and is protected by applicable copyright, trademark, and intellectual property laws.
Upon purchase of a digital product, you receive a non-exclusive, non-transferable license to use the product for your own internal business purposes. You may not resell, sublicense, publicly distribute, or represent NLC's materials as your own work.
Deliverables created by NLC specifically for your organization under a consulting engagement are licensed to you for your use, but NLC retains the right to use anonymized methodologies, frameworks, and approaches in future work.
Compliance outputs provided by NLC (e.g., HIPAA programs, risk assessments) represent our professional recommendations based on publicly available regulations and industry best practices. However, regulatory compliance is ultimately the responsibility of your organization.
To the maximum extent permitted by law, New Level Consultants, LLC and its employees, officers, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services, including but not limited to lost profits, data loss, or regulatory penalties.
Our total cumulative liability to you for any claim arising from services rendered shall not exceed the total fees paid by you to NLC in the 12 months preceding the claim.
Both parties agree to treat as confidential any non-public business information received from the other party in connection with a consulting engagement. NLC will not disclose your organization's confidential information to third parties without your consent, except as required by law. This obligation survives the termination of the engagement.
We reserve the right to suspend or terminate your Client Portal account or access to services at any time, with or without cause, with reasonable notice. You may terminate your account at any time by contacting support. Termination does not relieve you of payment obligations for services already rendered.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law provisions. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the American Arbitration Association Commercial Rules.
We may update these Terms from time to time. Continued use of the Site or services after changes are posted constitutes your acceptance of the new Terms. Material changes will be communicated by email to registered users.
New Level Consultants, LLC
Legal inquiries: info@nlcfirm.com
Support: info@nlcfirm.com